Privacy Policy

Effective date: 11 August 2025
Who we are: GLOBAL COMMUNICATION LINK LTD , Company No. 16630614.
Registered office: Office 432 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR
Website: https://globalcommunicationlink.com/
Contact: support@globalcommunicationlink.com (replace if different)

We provide online education and related services. This Privacy Policy explains how we collect, use, share, and protect personal data when you use our website, purchase a course, enroll a learner, or contact us.

We are the data controller for the purposes of UK GDPR and the Data Protection Act 2018.

1) The data we collect

Identity & contact data: name, email, phone, address, company/role (if applicable).
Account data: username, password, preferences.
Course data: enrollments, attendance, progress, assessments, certificates.
Payment data: payment method, billing details (processed via secure payment providers—GCL does not store full card numbers).
Technical data: IP address, device/browser info, time zone, pages visited, cookies.
Communications: emails, chat messages, support requests, feedback, testimonials (with consent).

2) How we use your data (lawful bases)

Provide services (contract): create/manage accounts, deliver classes, issue certificates, customer support.
Payments & invoices (contract/legal obligation).
Service improvement & analytics (legitimate interests): troubleshoot, measure performance, improve content.
Marketing (consent/legitimate interests): newsletters, offers; you can unsubscribe at any time.
Legal/regulatory compliance (legal obligation).
Security & fraud prevention (legitimate interests).

3) Cookies & analytics

We use cookies to operate the site, remember preferences, and analyze usage. Where required, we’ll request consent via our cookie banner. You can change settings in your browser at any time. (If you run Google Analytics or similar, link your Cookie Policy here.)

4) Sharing your data

We share data with trusted processors who help us run our services, such as:

Payment processors (e.g., Stripe, PayPal)
Learning/meeting platforms (e.g., Zoom, Google Meet, LMS tools)
Email/SMS providers (e.g., Mailer services)
Analytics & hosting (e.g., web hosts, analytics platforms)

We require processors to safeguard personal data and process it only on our instructions. We may also share data where required by law, to enforce our terms, or to protect rights, property, or safety.

5) International transfers

Where data is transferred outside the UK, we rely on appropriate safeguards (e.g., UK adequacy regulations or the UK International Data Transfer Agreement/Standard Contractual Clauses).

6) Data retention

We keep personal data only as long as necessary for the purposes above:

Account/course records: up to 6 years after last activity (to manage transcripts, accounting, and legal obligations).
Payment records: per tax/legal requirements (typically 6 years).
Marketing data: until you unsubscribe or request deletion.

7) Security

We use technical and organizational measures (encryption in transit, access controls, limited retention) to protect personal data. No system is 100% secure; please keep your password confidential.

8) Your rights (UK GDPR)

You have the right to access, rectify, erase, restrict, object, and data portability, and to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk | 0303 123 1113 | Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

To exercise your rights, contact support@globalcommunicationlink.com.

9) Children’s data

For learners under 13, consent must be provided by a parent or guardian. We do not knowingly market to children.

10) Third-party links

Our website may contain links to third-party sites. Those sites have their own privacy policies.

11) Changes to this policy

We may update this policy from time to time. We will post any changes here with a new “Effective date”.